Usage of telegram

$shortcompanyname_product_$name, e.g. gig_product_jumpscale
Used for
- all communication around this product group
- calling for product stakeholder meetings (PSM)
- calling for product meetings (PM)
Who can join
- anyone who is interested to understand more about a product group

$shortcompanyname_support, e.g. gig_support
Used for
- Any customer isue which deserves attention from more than 1 person
- Escalations
- Information sharing
- Planning events
Who is on it
- Everyone delivering support
- Everyone who wants to know what is going on
IMPORTANT
- On duty support guys
  - Need to announce their duty ON & OFF event on this group (if less than 10 people active, for larger orgs this will not be practical). This will allow people to see how is online & active.
  - Need to use and actively look at this group

$shortcompanyname_org_$name
Example groups:
- e.g. gig_org_marketing
- e.g. gig_org_products
- e.g. gig_org_sales
- e.g. gig_org_internalit
- e.g. gig_org_development
- e.g. gig_org_research
- e.g. gig_org_proddelivery: e.g. hardware & shipments of projects
- e.g. gig_org_qa: quality assurance in broad sense
- e.g. `gig_org_operations: team which keeps our systems up & running in broad sense
- e.g. gig_org_admin
- e.g. gig_org_finance
- e.g. gig_org_legal
- e.g. gig_org_funding
- Normally the name used is the same as the name of the git repo
Used for
- Communication around the topic
- Planning, info changes, ...
Who is on it
- Everyone which is working on the topic or can needs to know about it

- E.g. ```gig_proj_mauritius```
- Normally the name used is the same as the name of the GitHub repo

$shortcompanyname_cockpit_$name
In line with name of Cockpit GitHub repo
Used for
- all communicationa around 1 IT environment (can be for 1 customer or internal, ...)
Also used by Cockpit: AYS Robot
- Means we can see on this group if there are issues with the environment
- Or we can give instructions to the AYS Robot to get things done
E.g. following is done per test environment
- Can see if someone is doing a test and what the result is
- Can see monitoring state
- Can request changes
Who can use it
- People with right security clearance, can be partners & internal

Telegram